Frequently Asked Questions
Everything you need to know about shipping with Saftec Logistics
What requirements do I need to export cargo from Ecuador?
Export requirements vary depending on the type of product and destination country. Generally, you will need export registration, commercial documentation, and compliance with Ecuadorian customs regulations. Our team guides you through every step to ensure a smooth export process.
What documents are required for my cargo to reach its destination?
Most shipments require a commercial invoice, packing list, airway bill or bill of lading, export declaration, and any specific phytosanitary certificates depending on the cargo type. Saftec ensures all documentation is properly reviewed and coordinated.
What happens to my cargo once it arrives at Saftec’s facilities?
Once your shipment is coordinated in our system and the airline booking is confirmed, the operational process begins.
Upon arrival at our facilities, the cargo is received, inspected, and verified against all documentation. It is weighed, labeled if necessary, and stored under the required temperature conditions to preserve quality and cold-chain integrity.
Before departure, the shipment is prepared for dispatch and transported to the airline terminal in GPS-monitored, temperature-controlled trucks. This ensures secure handling, full traceability, and on-time delivery to the airline.
Is there a minimum or maximum shipment capacity?
We handle shipments of various sizes — from small consolidated cargo to full palletized loads. Capacity depends on aircraft availability and product specifications. Our team will recommend the most efficient logistics solution for your shipment.
Which airlines do you work with?
Saftec coordinates with major international airlines operating from Mariscal Sucre International Airport, ensuring reliable global connections and optimized transit times based on destination and cargo type.
Do you provide truck transportation and loading services?
Yes. Saftec coordinates truck transportation, cargo loading, palletizing, and ground handling to ensure safe and efficient transfer from farm or warehouse to airport facilities.
How can I verify coordinated flower shipments?
At Saftec, transparency and visibility are key. Our clients choose the farms or broker partners they work with, and each farm is required to register its shipment details — including flower varieties and volumes — directly into our coordination system.
Through secure access with a personal username and password, clients can monitor in real time which farms have completed their coordination, the quantities registered, and the status of each shipment.
This structured process ensures full traceability, operational control, and complete visibility throughout the supply chain.
For personalized assistance, our team is always available to support you.
How can I track my shipment status?
Saftec provides real-time shipment tracking and operational updates. Our team also offers direct communication support to keep you informed at every stage of the logistics chain.
What should I do if my shipment does not arrive in the agreed condition?
If you experience any issue, please contact our customer service team immediately. We follow a structured claims process that includes investigation, documentation review, and resolution in accordance with international logistics standards.
Do you offer ambient temperature storage?
Yes. Saftec provides secure warehousing with both temperature-controlled cold storage and ambient storage options, depending on the nature of your cargo.
Need More Information?
If your question is not listed here or you require personalized assistance, our logistics specialists are ready to help. Contact Us.
